- Uber announced that it would ban passengers from the application in Australia and New Zealand or six months if their ratings fall below four stars. The highest rating is five stars.
- The company expects that its solution will involve less than 10% of its 2.8 million users in the two countries.
- The change will begin on September 19.
Uber-racers in Australia and New Zealand, whose rating in the application will fall below four stars, may be banned through a rental application within six months, the company announced this week. Uber drivers evaluate their passengers after the end of the trip. The highest score is five stars.
This change is designed to help improve passenger behavior, Susan Anderson, Uber CEO in Australia and New Zealand told the news, Anderson said that examples of bad behavior include passengers who do not arrive during their pickups and choose places for pick-up trucks in hazardous areas.
According to Anderson, Uber racers usually have a rating of less than 4 stars, if they received several reviews from one star from drivers.
"This is a small percentage of riders who persistently do not treat drivers with respect," Anderson told the Australian news channel Channel Seven.
Another spokesman for Uber said BBC News that the company did not expect that many of its riders will be banned and that in Australia and New Zealand there are only "several thousand" passengers who have a rating of four stars.
More than 90% of passengers in two countries have ratings of more than 4.5 stars, the company said.
"The vast majority of Uber riders in Australia and New Zealand have ratings in excess of 4.5 out of 5, and we are confident that this change will not affect them," said Nicky Preston, representative for Uber in Australia and New Zealand told Business Insider.
In both countries there are approximately 2.8 million Uber users.
The change will come into force on September 19, but passengers at risk will be issued several warnings to improve their ratings before they could be let go, Preston said.
AT Post a blog on his Australian website, Uber listed some of the characteristics that could help passengers get the best rating. Most of these recommendations are related to simple acts of general decency.
"The drivers tell us that what they are looking for in riders is mutual respect, and for people to treat them kindly," Anderson said. "So say hi, say goodbye. You do not have to be talkative, but with respect. "
The policy of removing badly priced passengers from the application is not new to Uber. He realized the same thing in Brazil at the beginning of this year,